Has the Quick Entry helper been removed?

mstolove

May 31, 2019 11:58

Answered

No longer appears in my Mac's menubar.

Date Votes

6 comments

CM May 31, 2019 12:03 Official comment

Yes, the helper app has been deprecated due to technical issues. But we are working on a brand new version of it, and we'll get this new helper released in the very near future. We apologize for the inconvenience!

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michael November 02, 2019 08:22

Looking forward to the helper app as well!

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JennyC April 17, 2020 01:51

What has happened with the Helper? I still have the option to turn it on and it shows in my Windows taskbar but items entered don't go to Pagico. If it's not working it would be better to remove it to avoid confusion. Can you please update us. Thanks

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mstolove April 17, 2020 02:00

Don't know Jenny. I've stopped using Pagico for new projects because this and other bugs didn't receive attention,

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JennyC April 17, 2020 02:14

Thanks for the response. Disappointing that you haven't had an official response. I'll try submitting a request directly rather than through the Help page and see what I get.

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CM April 17, 2020 02:15

Hi all,

Sorry for the late response! This isn't the first place we check for tickets. So if you need quick responses on technical issues, please submit a ticket. That way we'll get the notifications and track your ticket until things are sorted out.

The Helper app on the Mac has received a complete overhaul in the new Pagico 9 (since October 2019). @mstolove, are you still having issues with it? Or were you having issues with the helper app pre-Pagico 9? If so, please let me know.

In terms of the helper app on Windows, we were not aware of any issues but we'll double check right away.

Thank you all for your patience!

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